FAQs
1. How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen at checkout. Generally, domestic orders within the United States take 3-5 business days to arrive, while international orders can take 7-14 business days. Please note that these are estimated shipping times and delays may occur due to unforeseen circumstances.
2. What is your return policy?
We have a 14-day return policy. If you are not satisfied with your purchase, you can request a return within 14 days of receiving your item. The item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. To initiate a return, please contact us at info@edwrld.com and we will provide you with further instructions.
3. Can I exchange an item?
Unfortunately, we do not offer direct exchanges. If you would like to exchange an item, you will need to return the original item and place a new order for the desired item.
4. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at info@edwrld.com with your order number and a description of the issue. We will work with you to resolve the problem and provide a replacement or refund if necessary.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. The availability and shipping rates will be calculated at checkout based on your location.
6. How can I contact customer support?
You can reach our customer support team by emailing us at info@edwrld.com. We strive to respond to all inquiries within 24 hours.
7. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
8. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience, Buy now, pay later in 4 interest-free payments.
9. Are your products tested for quality and safety?
Yes, all of our products undergo rigorous testing to ensure their quality and safety. We prioritize the well-being of our customers and strive to provide products that meet the highest standards.
10. Can I cancel or modify my order?
Once an order has been placed, it cannot be canceled or modified. We strive to process orders quickly to ensure prompt delivery. If you have any concerns or need assistance, please contact us at info@edwrld.com.